FAQs

Do I need to have an account to shop at Sobia Waseem? 

No, you can shop with us without an account, but creating one enables you to order without entering your details each time. You can sign up now or during checkout.

How do I create an account at https://sobiawaseem.com/

Simply click on 'Log in', then 'Create an account', and fill in your details. If you encounter any issues, please call our customer service for assistance.

Can I retrieve my password if I forgot it?

Click on 'Forgot password' on the 'Sign In' page, enter your email, and click 'Submit'. Instructions for resetting your password will be sent to your registered email address. Once verified, you can create a new password.

How can I update my shipping and billing addresses? 

Sign in and go to 'My Account' to edit/update your details for future orders. To change the delivery address for a placed order, contact customer service immediately, and we'll assist if the order hasn't been processed yet.

Are there any benefits of signing up with you?

By signing up at https://sobiawaseem.com/, you gain easy access to manage your account, including changing passwords, updating addresses, checking order status, viewing order history, managing email preferences, and updating your address.

How long does delivery take?

Delivery typically occurs within 3-5 days, depending on the product's availability. Orders processed before 1 PM on a working day are usually scheduled for delivery the next working day.

What are the delivery charges?

In Pakistan, your delivery charges will be calculated at checkout just before completing your order. For international orders, shipping charges are determined by the delivery location and package weight. Please refer to our Shipping Policy for international orders.

Is cash on delivery (COD) available? 

Yes. Cash on delivery (COD) service is widely available throughout Pakistan. It allows you to conveniently pay for your order upon its arrival at your doorstep, ensuring a seamless shopping experience for our valued customers.

How can I verify the delivery status?

All products purchased from https://sobiawaseem.com/ are shipped via trusted courier partners. Upon dispatch, you will receive a Tracking ID for your order via email. Additionally, you can monitor the progress of your order on our website using the Order ID provided during checkout.

Can I safely use my credit/debit card for payments?

Absolutely. We encrypt all payment information provided by our customers to ensure security and confidentiality. Access to this information is limited to authorized personnel only.

Do I need to pay taxes on my order?

No, there are no additional taxes to be paid on your order. All applicable taxes are already included in the product price.

How do I place an order?

To place an order with Sobia Waseem, follow these steps:

• Browse and select the items you desire.
• Add to cart.
• Proceed to checkout.
• Enter your billing and shipping details.
• Provide payment information.
• Review and confirm your order.
• Check your order status.

Will I be able to view my order details and history?

Access your order history by signing in to 'My Account.' Simply click on the desired order to view its details. Additionally, automated emails containing order confirmation and details are sent to your inbox upon placing an order, so remember to check for these.

What does it mean, if I have not received a sales order summary?

A sales order summary is an automatically generated email from https://sobiawaseem.com/ confirming your placed order. You should typically receive this summary within 15 minutes of placing your order. Please ensure it hasn't been filtered into your junk folder.

Is it possible to cancel my order?

Once an order has been processed, we cannot accommodate cancellations. We prioritize swift delivery and recommend reviewing your order carefully before finalizing it.

If there’s a missing item in my order, what should I do?

If any item(s) are missing, please contact us immediately via the provided email, sales@sobiawaseem.com, or call us at +391 (0)35 2568 4593 during our working hours.

What happens if the product color differs?

The product will generally be identical, but there may be slight color variations. While we strive for accurate color representation on our website, differences in screen resolution may affect the actual color upon delivery.

What happens if the product I desire is unavailable?

If a product is out of stock, it will either be removed from the website or labeled as "Out of Stock." Orders can only be placed once the product is listed as "Available" on the website.

What is the minimum quantity required for an order?

There are no restrictions on the minimum quantity required in terms of the total order price.

Can I return the product?

Unfortunately, we don’t accept returns except in rare cases. Please refer to our return policy or contact customer service for further guidance.

What are the terms of the Exchange Policy?

Our Exchange Policy allows for product exchanges within a specific timeframe. Please review our policy details or contact our customer service for more information.

What kind of sales will Sobia Waseem have?

Occasionally, Sobia Waseem may introduce special sales and discounted items on the website, available for a limited time or while stocks last. Please note that no price adjustments will be provided for previous orders.

What happens if the sale I want to avail has expired?

All sales on the website are limited-time offers. We are unable to honour expired promotions.