Return Policy
At Sobia Waseem, our policy does not include returns. Therefore, we strongly advise you to thoroughly review your order before proceeding with payment.
Exchange Policy
Exchange is available for all items purchased from our website within a 7-day window, provided that:
- The exchange request is initiated within the specified time frame.
- The item(s) are found to be faulty, damaged, or defective upon delivery.
- The received product(s) are different from the original order.
- Any elements are missing from the package, such as price tags or original packaging.
- The online exchange process typically takes 7-10 working days. This policy applies to local orders. Customers are responsible for covering all shipping costs for exchanges.
Note: Discounted items are not eligible for returns or exchanges.
Once unstitched articles are tailored, they cannot be returned or exchanged.
We do not have an Exchange/Return policy for international orders. However, if you have received an incorrect or damaged item, please lodge your complaint by emailing sales@sobiawaseem.com, or you may reach us at +391 (0)35 2568 4593 for further inquiries.
Exchange Procedure
Sobia Waseem does not provide an exchange/refund policy once the order has been processed. However, you are entitled to an exchange if we have mistakenly delivered the wrong item to you, or if the item you received is damaged. In such cases, please contact our customer service center by emailing us at sales@sobiawaseem.com or by calling us at +391 (0)35 2568 4593. Kindly provide your order number, and our customer care representative will arrange the correct item.
Order Cancellation
Order cancellation requests will not be accepted after 24 hours of placing the order. You can cancel your order anytime before it's processed. Once shipped, you'll receive a shipping confirmation email with tracking information. Sobia Waseem reserves the right to cancel orders for reasons such as stock unavailability, pricing errors, or declined credit card payments by the issuing financial institution.
Product Disclaimer
We strive to ensure product images & descriptions are accurate. However, slight differences may occur due to extra embellishments used during shoots. Please note that colors may vary slightly due to lighting, device display settings, or printing quality.
All product details are provided on our website, and we make every effort to ensure accuracy. Customers are urged to review product descriptions before placing an order.
