We may change couriers occasionally to ensure optimal service and pricing. Shipping charges will be estimated during checkout after entering your destination.
For exchanges, the customer covers shipping fees for returning the package to the Sobia Waseem dispatch office, while Sobia Waseem covers fees for sending the exchanged item back.
Payment Method
Local Customers: Orders within Pakistan can be paid in advance by credit/debit card or cash on delivery.
International Customers: Full payment is required for international orders via credit/debit card or bank transfer. Details provided upon order confirmation.
Tracking Your Order
Once your order is placed, you will promptly receive an email containing your order number and tracking number (if a valid email address was provided). Please check your Junk/Spam folder as well. You can use this number to monitor your order status during transit.
Expected delivery time:
For Local: Order takes 3-5 working days.
For International: Order takes 8-10 working days.
Note: Public holidays, Saturdays, and Sundays are considered non-working days.
Delays in shipment caused by weather conditions, logistical challenges, or political factors are beyond our control.
Customs, Duties, and Taxes
Customers may incur customs and duties fees from their country upon delivery, which they are responsible for paying. We cannot determine the exact amount as it is determined by the delivery destination and beyond our control.
Customs authorities require us to declare the value of your order directly on your package(s). Various factors determine taxes and fees, including location, material, and item value. We have no control over these charges and cannot predict their exact amount, as customs policies vary widely from country to country.
Please note that if the customer fails to respond promptly and the package is deemed abandoned and destroyed at the destination, no refund claims can be initiated by the customer.
